Levering
Shipping
We offer delivery to addresses in Denmark and a range of European countries. Orders placed before 2:00 PM on weekdays are packed on the same day and dispatched the following day. A tracking number is always provided and sent to you by email with your delivery confirmation.
All goods are dispatched from our warehouse in Denmark:
Puzzles & More Karlslunde Mosevej 44, 2690 Karlslunde, Denmark
Delivery in Denmark
We offer the following delivery options in Denmark:
|
Delivery option
|
Order value / weight
|
Price
|
|
GLS ParcelShop – Standard
|
Under DKK 699
|
DKK 49.00
|
|
GLS ParcelShop – Reduced shipping
|
From DKK 699 to under DKK 999
|
DKK 39.00
|
|
GLS ParcelShop – Free shipping
|
From DKK 999
|
Free
|
|
GLS Home Delivery
|
0–1 kg
|
DKK 69.00
|
|
GLS Home Delivery
|
1.01–5 kg
|
DKK 79.00
|
|
Store collection (Click & Collect)
|
Karlslunde Mosevej 44
|
Free
|
Delivery in Denmark: We normally dispatch on the next business day. GLS typically delivers within 1–3 business days after dispatch. You will receive tracking details once your parcel is on its way. Click & Collect is normally ready within 4 hours.
Store collection (Click & Collect)
Collection address: Puzzles & More, Karlslunde Mosevej 44, 2690 Karlslunde, Denmark.
Collection hours:
|
Day
|
Time
|
|
Monday–Friday
|
5:00 PM–8:00 PM
|
|
Saturday–Sunday
|
10:00 AM–6:00 PM
|
If you would like to collect outside the hours listed above, you are welcome to call us on +45 60 14 91 46 to arrange a time.
International delivery
We deliver to the countries listed below via GLS ParcelShop. Prices are calculated according to the parcel weight and shown at checkout. All prices are stated in DKK. A tracking number is included and sent to you by email with the delivery confirmation.
|
Country
|
0–1 kg
|
1–5 kg
|
5–10 kg
|
Delivery time
|
Free shipping from
|
|
Sweden
|
DKK 89.00
|
DKK 99.00
|
DKK 129.00
|
2–4 business days
|
DKK 999
|
|
Germany
|
DKK 69.00
|
DKK 89.00
|
DKK 109.00
|
2–3 business days
|
DKK 999
|
|
Belgium
|
DKK 69.00
|
DKK 89.00
|
DKK 109.00
|
2–3 business days
|
DKK 999
|
|
Netherlands
|
DKK 79.00
|
DKK 99.00
|
DKK 129.00
|
2–3 business days
|
DKK 999
|
|
France
|
DKK 69.00
|
DKK 99.00
|
DKK 109.00
|
2–3 business days
|
DKK 999
|
|
Poland
|
DKK 79.00
|
DKK 99.00
|
DKK 119.00
|
2–3 business days
|
DKK 999
|
|
Finland
|
DKK 139.00
|
DKK 189.00
|
DKK 229.00
|
3–5 business days
|
—
|
|
Austria
|
DKK 129.00
|
DKK 159.00
|
DKK 189.00
|
2–3 business days
|
—
|
|
Bulgaria
|
DKK 149.00
|
DKK 189.00
|
DKK 219.00
|
4–5 business days
|
—
|
Delivery times are indicative and calculated from the dispatch date. Delays may occur due to public holidays, weather conditions or other exceptional circumstances. Prices and available delivery options are always shown at checkout.
Delayed deliveries
If your delivery is delayed, please contact us at support@puzzlesandmore.dk with your order number, and we will investigate the matter with GLS as soon as possible.
Uncollected parcels — Click & Collect and ParcelShop
If you have chosen Click & Collect (store collection) or delivery to a GLS ParcelShop, please collect your parcel within 7 days from the date on which you are notified that it is ready for collection.
Parcels that are not collected within the time limit are automatically returned to us by GLS. This is not considered a return and is not covered by our return policy. In such cases, a fee equal to the actual return costs charged to us by GLS will be charged. This fee will be deducted from any refund of the order amount.
If you still wish to receive your order, please contact us at support@puzzlesandmore.dk so that we can arrange a new shipment; this will, however, incur new shipping costs.
Customs and duties
All shipments within the EU are free of customs duties and import charges. Prices in the webshop include Danish VAT. Please note that the VAT rate may vary in your country — we invoice in DKK.
